Maintenance You Can Rely On

Service Retainer

We understand that having an in-house web development team is not always practical or cost effective. tintedPixel offers a retainer plan which will allow you to pre-pay for a set amount of work hours each month at a discounted hourly rate.

Normal priority retainers represent 24-72 hour notification "turn around". Retainers can be used for support, general consulting or maintenance contracts but may not be used for new project development. Work completed under a retainer is recorded in 30-minute increments. Retainers are prepaid.

Payment for retainer packages is required in advance by the first day of the month to which the hours apply. Our company maintains a detailed log of all services rendered and produces this for you on a monthly basis.

Any hours in excess of your contracted Monthly Retainer level will be billed at the full rate for that service. Unused retainer hours will not be carried forward or refunded. Hours may be used in any increment throughout the current month. Contact us today for a rate sheet!